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FAQs and Help |
- Client Tweservation FAQ
- How do I sign up for Tweservation Client?
- All you need is a Twitter ID and password. The first time you login to Tweservation we will ask for some important information to help you which will reside in your Details under User Menu tab.
- How do I know if a business is signed up in Tweservation?
- Click the Tweserve it button and search the name on Tweservation. If the business has signed up in Tweservation you will see it.
- How do I send a Tweservation?
- Once you locate the business in Tweservation you can click on the blue Tweservation bird associated with the business you want and fill out the Tweservation request.
- How do I know if the Tweservation has been accepted?
- The business will send a tweet (message) confirmation to you in Tweservation. We will send you full contact details (phone, e-mail) when you send the Tweservation request so you can contact the business directly if they do not respond to your request in a timely manner.
- How do I use the calendar?
- You must put your own Google calendar URL information into your initial Tweservation set-up and it will automatically populate each time you enter our site.
- Why do I have to use the Tweservation form?
- This helps the business manage your Tweservation request and respond quickly.
- What happens if I don't show up for a confirmed Tweservation?
- We would suggest that you contact the business and notify them beforehand based on their existing policy. The business can track clients that do not show up and prohibit them from making future requests. We understand that there are emergencies but the business will need to be notified.
- What if the business requires a financial commitment to hold a Tweservation?
- We would encourage you to contact the business directly to determine the best method at this point.
- Client Feedback
- Business Tweservation FAQ
- How do I sign up for Tweservation as a business?
- All you need is a Twitter ID and password. We suggest you choose a name using 21 characters for the business name and address (use address for multiple locations in one city), 2 characters for city, and 2 characters for state. The first time you login to Tweservation we will ask you for some important information that will reside in your Details under User Menu tab.
- How do I connect to clients via Tweservation?
- As a business, you can send tweets (messages) to all the clients that follow your business. All you need to do to send a tweet (message) is go to the Tweet It button, fill out the message and send it. You can also accept Tweservation requests from clients.
- How do I accept a Tweservation request?
- Any client can send you a Tweservation request if they follow your business. You can confirm or not confirm the request based on your availability.
- How do I use the calendar?
- You must put your own Google calendar URL information into your initial Tweservation set-up and it will automatically populate each time you enter our site.
- What if I am not responding to Tweservation requests in a timely manner?
- We send each client your full contact details immediately once Tweservation request is sent so they can contact you directly through phone or e-mail if too much time has elapsed. It is in all of our interests for businesses to respond as quickly as possible to all Tweservation requests. However, we realize that there will be times when you cannot respond as quickly as you would like due to high traffic periods in your business.
- What if I want to notify my clients of a special promotion, event, or cancelled reservation or appointment?
- Go directly to Tweet It and send out any tweet (message) you like to all the clients that follow your business.
- Why do I have to use your business naming convention when I set-up my account?
- You want to make it easy for your clients to find you and start sending you Tweservation requests.
- What if I need to integrate the Tweservation calendar with my own?
- We are looking into this capability
- How do we manage no-shows?
- We would suggest that you follow your existing policy. You can track clients through their Tweservation ID.
- What if I require a financial commitment to hold a Tweservation?
- We suggest that you work this out with the client directly to determine the best method at this point.
- Business Feedback
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